Cause of Prime Video Not Opening on Roku
How to Fix when Prime Video Won’t Open on Roku
Since there are so many potential causes for Prime Video not working on the Roku, it’s best to start with the simplest fixes and then work your way through to the more complicated ones.
Are you able to connect any other device in your house to the internet? The most common cause for the Prime Video app not opening on Roku is when your internet connection isn’t working. If you can’t connect to the internet with your computer or mobile phone, there’s likely an internet connection problem for your entire network. If this is the case, you’ll need to troubleshoot your internet connection. One of the easiest fixes for this is restarting your router.
Is your internet connection slow? Even if you have a connection to the internet, a slow internet connection can cause problems with opening Roku apps. Test your internet speed. If it’s slow, you’ll need to work through troubleshooting steps to improve your internet speed.
Restart or reset your Roku device. If there are ongoing app or system errors happening, restarting your Roku device can clear these and get apps working again.
Also try restarting your Roku device first. If you decide to reset it, you will lose all personal preferences. You’ll have to reconnect it to your Roku account and go through the Roku setup process again.
- Select the Home button on your Roku remoteSelect Settings, select System Settings, and finally select System Update.On the System Update screen, select Check Now.If your Roku needs an update, it will download and update the device automatically.
You will need access to the Roku home screen to update the device. Once you start the update process, make sure not to interrupt it or turn off your device or you could corrupt the firmware and cause more serious issues with your Roku.
You’ll use Roku’s subtitle settings to turn on closed captioning for Prime Video. Press your Roku remote’s Home button and navigate to Settings. Choose Accessibility > Captions Mode, and then select a subtitle option.
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